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Frequently Asked Questions
Order
To complete your purchase, simply add the item you wish to buy to your cart.
Once added, a menu will appear allowing you to view the products in your cart and adjust their quantities.
When you click on the “checkout” icon, you’ll be guided to enter your personal details and confirm your order.
If you have a promotional code, you can enter it in the designated field within your shopping cart.
If the code is valid, the discount will be automatically applied to the total amount of your order.
If your order has been placed successfully, you will receive an automatic confirmation email once the payment has been processed, notifying you that your order has been received.
However, your order will be considered accepted only once the shipment has been confirmed.
No, it is not possible.
Once the order has been confirmed and paid, and you have received the order confirmation email, it will no longer be possible to modify it.
Products cannot be exchanged, but returns can be made according to the instructions provided on this page.
Pursuant to Article 52 of the Italian Consumer Code, the Customer has the right to withdraw from the contract—without providing any reason—by returning the Products purchased on the Website within 14 (fourteen) days from the date the Products are received.
To exercise the right of withdrawal, the Customer must send an email to info@saraburglar.it containing:
order number communicated by Sara Burglar S.r.l. at the time of order confirmation.
For the purposes of exercising the right of withdrawal, the Customer must also send— to the same email address indicated above—proof of shipment (by courier or registered mail) of the Products to:
Sara Burglar S.r.l., Via Luigi Einaudi 198/200, 62012 Civitanova Marche (MC), Italy.
This proof may be sent together with the withdrawal email indicated above or, alternatively, via a separate email, which must in any case be sent within 5 (five) days from the sending of the withdrawal notice.
For full information on returns, please consult this page.
This proof may be sent together with the withdrawal email indicated above or, alternatively, via a separate email, which must in any case be sent within 5 (five) days from the sending of the withdrawal notice.
For full information on returns, please consult this page.